Refund Policy

45-Day Return Guarantee

We want you to be satisfied with your Vexar purchase. This policy explains the conditions for order changes, returns, store credit, and damaged items.

Order Changes and Cancellations

Requests to cancel or modify an order must be submitted within 6 hours of placing the order by contacting info@wearvexar.com. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.

Returns and Store Credit

Unused products returned in their original condition and packaging within 45 days of delivery may be eligible for return. For voluntary returns, eligible items are issued as store credit rather than a cash refund, except where applicable law requires a refund to the original payment method.

For hygiene reasons, underwear and other intimate apparel are final sale unless applicable law provides otherwise.

Customers are responsible for return shipping costs. Vexar does not provide prepaid return labels for standard returns. Original shipping charges are non-refundable unless applicable law requires otherwise.

Returns sent without first contacting us may not be accepted.

Non-Returnable Items

Custom or personalized products, bulk orders, and gift cards are not eligible for voluntary return unless required by applicable law.

How to Start a Return

Contact info@wearvexar.com within 45 days of delivery and include your order number and the reason for your return. We will provide return instructions if the item is eligible.

Refund Processing

Where a monetary refund is required by applicable law or otherwise approved by Vexar, it will normally be processed within 14 business days after confirmation. Your bank or payment provider may require additional time before the amount appears. Refunds are issued in the original transaction currency, and any currency-conversion or exchange charges imposed by a financial institution remain the customer’s responsibility.

We do not provide refunds or store credit for products that have been used, worn, damaged through misuse, or returned outside the applicable return conditions. Vexar is also not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Damaged Items

If an item arrives damaged, contact info@wearvexar.com within 48 hours of delivery and include clear photos showing the issue. If the claim is approved, we may provide a replacement at no additional product or shipping cost. Damage caused by misuse or normal wear is not covered.

Shipping and Delivery

Delivery estimates are not guaranteed. Carrier delays, customs processing, weather, local delivery conditions, and other events outside Vexar’s reasonable control can affect delivery. Please review our Shipping Policy for additional information.

Fraud Prevention

To protect customers and our store, we may verify transaction or address information, request additional information, or cancel orders that appear suspicious or cannot be verified.

Policy Updates

Vexar may update this policy from time to time. The version published on our website at the time of your request will apply subject to any mandatory rights available under applicable law.

Colour Disclaimer

We make reasonable efforts to display product colours accurately. Actual colours may vary slightly because of screen settings, lighting, photography, or manufacturing variations. Minor colour differences alone are not considered product defects.