Shipping Policy
Vexar ships orders worldwide from fulfillment facilities in China. Fulfillment is coordinated through our ecommerce and logistics systems based on stock availability and destination.
Order Processing
Orders are generally processed within 48 hours. During sales periods or unusually high demand, processing can take longer. Shipping estimates shown at checkout are estimates only.
Estimated Delivery Times
Delivery times vary by destination and do not include weekends, public holidays, customs processing, or carrier delays.
- United States: approximately 5–10 business days
- Canada: approximately 5–10 business days
- Australia: approximately 5–10 business days
- New Zealand: approximately 5–10 business days
- United Kingdom and Europe: approximately 5–10 business days
- Other worldwide destinations: approximately 7–15 business days
Duties, Taxes and Customs
International orders may be subject to import duties, customs charges, VAT, taxes, or other fees imposed by the destination country. These charges are the customer’s responsibility and are not included unless expressly stated at checkout. Vexar does not control the amount charged by customs or tax authorities.
Shipping Fees
Any applicable shipping fee is calculated and displayed at checkout based on the destination, order size, and available shipping method.
Order Tracking
Once your order ships, tracking information is normally sent to the email address used at checkout. Tracking updates can take 24–48 hours to appear after shipment. Please check your junk or spam folder if you do not see the email.
If tracking has not appeared after 48 hours, allow an additional 1–2 business days for the carrier system to update. If there is still no update after 5 days, contact info@wearvexar.com.
Lost Packages
If a shipment is confirmed as lost in transit, Vexar may arrange a replacement shipment at no additional cost. We may ask for carrier confirmation or other information needed to investigate the shipment.
Incorrect Shipping Address
Please review your shipping address carefully before completing checkout. If you notice an error, contact info@wearvexar.com within 24 hours. We cannot guarantee an address can be changed once processing has started.
Vexar is not responsible for failed delivery caused by incorrect or incomplete address information supplied by the customer. If a parcel is returned to us because of an address error, any eligible refund or credit will be handled after the returned parcel is received, and additional shipping costs may remain the customer’s responsibility.